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FAQ - Frequently Asked Questions

- Who delivers my article?

Your items are delivered by our execution center and will be sent to you by your local post office.

- Why didn't I receive my article?

- What are the delivery times?

Items are delivered according to the terms and conditions of your local post office and are generally delivered during office hours. (Monday to Friday from 9am to 5pm)

- Where are you from?

>We are currently shipping from our warehouse in Asia, which explains the delivery times.

- I have the wrong delivery address, what do I do?

- I don't like my item, can I send it back

** Promotional items are not eligible for returns.

** Promotional items are not eligible for returns.

>Depending on the article and the reason, refunds are authorized after study.

- Can I return the item and exchange it?

Provided that the returned item is in perfect condition, exchanges are possible. Send us an email and we'll take care of the rest.

- I changed my mind about my article, what should I do?

If you have changed your mind about your order, send us an email indicating the item to be modified and we will do the necessary. Please note that any order changes must be made within 2 hours of the initial purchase.

- Can I change my article after receiving confirmation by email?

- Can I modify my article after receiving a confirmation by e-mail?

- What is your refund policy?

  • - Requests for returns are accepted within 14 working days of delivery.
  • - All items must be returned in their original condition, delivered with all parts and labels.
  • - Damaged / defective / incorrect products can be exchanged.

- How long do refunds take?

- I still haven't received my refund?

Please inform us immediately by email if you have not received it after 14 working days.

- What should I do if I have received a damaged item?

If you have received a damaged item, let us know immediately and you will have the choice

- The confirmation mail has not been received
If you have not received an e-mail confirming your purchase, please inform us immediately via our contact form with your full name, address and delivery city and we will help you to solve the problem as quickly as possible.
Sometimes our emails may end up in your junk mail or other folders, we ask you to check them before contacting us.


>- Partnerships and sponsorship
We currently have no sponsorship or partnership programs to date. However, if you have any good ideas, feel free to send us an email.

How can I contact you?
If you have any questions, contact us on the Contact page.